Two addresses. Real people.
DPay is built and run by DOWNLABS in Lahore. We read everything and answer within a business day.
Sales, plans and volume above Scale, integration help, plan-fee refunds, partnerships, press, and anything about your account.
Include your business name. If it's about an integration, a request id or the API error body saves a round trip.
For merchants and customers when a payment was made but not matched, matched to the wrong order, or made for the wrong amount. We reply within 1 business day and share findings with both sides within 2.
Send the payment id or DPAY- reference, the amount, the date, and the bank it was sent from. How disputes work →
Or write to us here
Goes to the same people as the addresses above, and lands in front of the team the moment you send it.
- 1It reaches the team
Straight into the DPay dashboard, not an inbox that nobody watches.
- 2A person reads it
Working days, Pakistan Standard Time. Not a bot, and not a ticket number.
- 3You get an answer
Within one business day, to the address you gave. Disputes get findings within two.
Prefer email? Everything above works just as well, and reaches the same people.
Start with the API reference; the Developers page in your dashboard writes an integration prompt for your AI assistant.
Your first stop is the merchant. Their support email is on the checkout and on your invoice. DPay never holds your money.
DOWNLABS · Lahore, Pakistan. Pakistan Standard Time, working days Monday to Friday.